Refund Policy

Report a material identity mismatch, visible image defect, unusable crop, or incorrect eye direction within seven days after the initial set is delivered. An eligible order receives one complimentary correction of up to four selected replacement images. The correction does not regenerate the entire package.

Submit the request from the private results page, select the affected headshots, and describe the exact problem. CredibleShot reviews each request against the uploaded identity photo before approving a correction.

If the approved correction still materially fails identity preservation or contains a technical defect that prevents professional use, you may request a full refund within seven days after the replacement images are delivered. A refund is available only when no clean image from the order has been downloaded, used, published, or accepted.

CredibleShot may compare the request with download records, prior correspondence, the uploaded identity photo, and the delivered images. The quality process is available once per order and may be limited for abusive, fraudulent, or repeated claims.

A full refund is available for:

• A duplicate charge.
• Complete non-delivery after reasonable automated retries and support attempts have failed.
• A generation failure that prevents CredibleShot from fulfilling the order.
• A payment error or another circumstance where applicable law requires a full refund.

A quality correction or refund is not available when:

• The request is submitted more than seven days after initial delivery.
• A clean image has been downloaded, used, published, or accepted.
• The complimentary targeted correction has not been completed.
• The request concerns only a subjective preference such as wardrobe, background, pose, expression, or styling when professionally usable images were delivered.
• The customer supplied unauthorized, misleading, or prohibited photos.
• The request is abusive, fraudulent, duplicative, or exceeds the guarantee limit.

These limits do not restrict non-waivable rights under applicable law.

Use the Request a targeted correction form on your private results page. The form connects the request to the correct order and selected headshots. If you cannot access the results page, email support@credibleshot.ai with the order number and access problem. Do not email card numbers or other sensitive payment credentials.

Approved refunds are submitted to the original payment method through Stripe. Your bank or card issuer controls when the credit appears. Promotion codes and discounts reduce the amount actually paid and therefore the amount eligible for refund.